SUPPORT & MORE

Frequently asked questions

How many years warranty does AirGo Smart Fan have?


2 years warranty.




I can't connect to the fan, I keep getting 'Connection timed out'.


This error is mostly caused due to the 5GHz set as a primary channel.

If you get a message of 'connection time out' follow below troubleshooting steps:

  1. Clear Cache on the app, you can do this by going to 'Me' 'Settings' and reset the AirGo fan by pressing the on/off button for 5 seconds.
  2. Then log in to your router via IP ,go into advance setting, wireless and turn off 5GHz.
  3. Make sure that the 2.4GHz is broadcasting Smart channel system and not only one channel.
  4. After connecting the fan you can turn the 5GHz back on.
If you need further assistance please visit our 'Set Up Guide'.




I can't add my AirGo Smart Fan to the family, it says 'Connection Failed'.


If someone in your home has already created a family, then you will not need or be able to add the fan again through your app. All you will need to do is ask your family member to add you to the family by clicking on your family name on the top left of the app > Home Management > Select your family > Add member. This is set this way for security reasons, so that only people added to the family will be able to control your AirGo Smart Fan.




How to assemble AirGo Smart Fan video.





How to distinguish whether I am using 2.4G or 5G Wi-Fi network?


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See the steps below:

1. Click the network icon in the bottom right corner on the system desktop

2. Click [Network and Internet settings] in the pop-up box

3. Click WIFI on the left handside.

4. Click [Hardware Properties] under [WIFI]

5. Then you will see the information of network band




How to share my device for family use?


Please click on the device and on the upper right corner you will see the following icon, click to see the device details and on the section ‘others’ click "Share device" - "Add Sharing", enter the phone number or the email address of the family member and click Finish.




How can I add family members?


On the Home Page click 'Me' located on the lower right corner, then, click 'Home Management' and select the family to which a member is to be added, then click 'Add members'. On the displayed Add members page, specify Name for the member and set Account number to a mobile phone number or an email address. You can specify this member as an administrator by enabling Set as administrator. After you configure the member information, click 'Add'. The new family member can see the family information after logging in to the app.




How do I connect my AirGo Smart fan to Alexa?


Link GeoSmartPro Skill

1. Tap on "Skills & Games" in the Alexa app menu.

2. Then search for "GeoSmartPro". Tap "Enable to use" to enable the Skill. 3. Enter the GeoSmartPro APP account and password, then tap “Link Now” to link your GeoSmartPro account to enable the Skill. Now you can start your smart home journey.

Common commands

Control AirGo via voice commands. For instance,

Alexa, turn on/off the living room AirGo Fan. (Turn on/off the Fan)

Alexa, change AirGo speed to 1. (Set the fan speed)




How do I connect my AirGo Smart fan to Google Home?


Link GeoSmartPro Action

1. On the main page of the Google Home app, tap the ‘Add’ icon.

2. Then tap on "Set up device" 3. Then tap on Works with Google "Have something already set up". 4. Find GeoSmartPro on the list and open it. 5. Enter your GeoSmartPro app account and password and tap “Link Now", and then the action will appear on the Home Control Devices list. Now you can begin your smart home journey.

6. Control your smart device with Google Home.

Now you can control your smart device with Google Home. With the bedroom light as an example, the supported commands include (Google Home currently only supports English commands):

Ok Google, turn on/off the living room AirGo Fan. (Turn on/off the Fan)

Ok Google, change AirGo speed to High. (Set the fan speed)





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GeoSmartPro Ltd. is a company registered in the United Kingdom.

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